✅ How to: Get started with the initial Cloudbeds guest synchronization

 Tip: Are guests missing from your guest list page? If you are a new hotel to Planniac or you've been inactive a while, you may need to ask us to synchronize your guest list. For new Planniac hotels we recommend connecting your meal plans and Cloudbeds add-ons first, because then when you do the import/sync those add-on purchases will show up in Planniac.

Contact techsupport@planniac.com if you need help importing or reimporting guests.

Once you have started your initial subscription and made the Cloudbeds connection, either through the Cloudbeds app marketplace or through Planniac Settings, you may see a few guests trickling in. These will be either new reservations or modified reservations in Cloudbeds. But until you ask us to start your full reservations sync, you won't see the rest of the guests.

For you technical people, the reason is that Planniac receives webhooks anytime there are reservations modifications. So Planniac needs to do this one-time sync to capture the reservations that have already been received.