β Fixed: Planns page filtering issues
And how to work around them until the issue is fixed
β Update: these issues have been fixed
Tasks are not displaying at all
Some tasks are being hidden from the Planns page. You may notice that auto-create tasks (like reservations reminders, etc.) are not visible on the page when they should be.
- The tasks are there -- we are having issues with the display only.
- Temporary solution -- You can open and complete the tasks by going to the Guest Detail page and opening the tasks from there.
- Temporary solution -- In Activities & Pricing, check to see whether the 'No charge' toggle switch is on. If it is, turn it off and see if that returns the planns to the page.
Our developers are working to troubleshoot the issue.
The new 'Hide tasks' feature hides them, but shows other non-past activities when I switch it 'on.'
This is a bug in our software. We will provide an update as quickly as possible.
- Temporary solution -- use the filters to select a single day or a date period to focus on the activities and/or tasks for that day
Searching or filtering by guest, activity or room goes too far back in the past
This is a known issue. The system should only be going back 1 week unless it is a guest name you are searching for. In that case, it should search all records.
- You can apply a date range and then filter your results
We're working very hard to resolve these issues quickly !
Last updated: 12/16/25, 1:03 PM