Settings > Guest messaging

What this helps you do

Create and organize the quick messages your staff can send to guests from the Front Desk Mobile app — things like “Your tour guide is on the way,” “Your taxi has arrived,” or “Spa therapist is ready for you.”

These help your team communicate quickly and consistently with guests.

Step 1: Go to Settings > Guest Messaging Texts

This section contains all the pre-written (stock) messages that can be sent for any type of activity, including:

• Tours
• Arrivals
• Departures
• Flights
• Taxis
• Spa
• Rentals
• Restaurant
• Concierge

Each activity type has its own list of messages.

Step 2: Edit or customize your messages

Tap into any activity type to:

• edit any message
• rewrite them in your own tone
• remove any that don’t fit your property
• add new ones
• rearrange the order

We strongly recommend putting the most commonly used messages at the top.

This makes them easy for your team to find quickly while assisting guests.

Why to set up guest messaging texts 💬

Preset messaging is your secret hospitality superpower.

It keeps communication warm, fast, and consistent—especially on busy days.

Good messaging templates:

• save time
• reduce typing errors
• help staff sound polished
• improve clarity for guests
• reduce repetitive explanations

The best part?

You write it once, your team uses it thousands of times.

A little setup goes a long, long way.